ABOUT SAUBER LABORATORIES

OUR SAUBER HOCl

What are the ingredients used to produce Sauber Laboratories' disinfectants?

Sauber Laboratories' SAUBER HOCl disinfectants are made using iodized salt and reverse osmosis purified water. Through a process of controlled electrolysis involving these ingredients, Hypochlorous Acid (HOCl) is produced.

Does your HOCl have an expiry date?

Yes, Sauber Laboratories' products have a shelf life of 24 months. However, we recommend using any of our products within 6 months after opening.

Where are your products produced?

Sauber Laboratories' SAUBER HOCl is established by Sauber Laboratories Pte Ltd and made in Singapore. Our in-house production of SAUBER HOCl enables us to attain a superior formulation for our products.

HOW TO USE OUR DISINFECTANTS

What are the possible uses of Sauber Laboratories' disinfectant sprays?

Sauber Laboratories' disinfectants have a wide range of applications. They can be used for hand sanitization, infant care, food sanitation, as antiseptic and antifungal sprays, pet hygiene, and various other purposes.

We offer 4 distinct series, each with identical ingredients but differing formulations. Each series serves a specific purpose and caters to different individuals and requirements. Typically, Sauber Laboratories' disinfectants can also serve as hand sanitizers

Does SAUBER HOCl have an expiry date?

Yes, Sauber Laboratories' products have a shelf life of 24 months. However, we recommend using any of our products within 6 months after opening.

What are the instructions for using Sauber Laboratories' disinfectant sprays?

Simply spray directly onto the hands or skin surface and gently rub. No rinsing is necessary. For areas prone to bacterial buildup, such as toys, playpens, chairs, strollers, toilet seat covers, potty seats, chopping boards, and knives, spray directly onto the surface.

Wipe off any residue after 10 minutes for metal surfaces.

How frequently can I use the disinfectant spray?

You can use Sauber Laboratories' disinfectants as frequently as desired, at any location and time. Sauber Laboratories' disinfectants are non-irritating and do not cause skin dryness, even with regular use.

What is the recommended duration for Sauber Laboratories' HOCl to remain in contact?

Sauber Laboratories' SAUBER HOCl rapidly reduces germs, bacteria, and viruses within seconds. However, leaving it on the surface for extended periods is also permissible.

HOW SAFE IS SAUBER LABORATORIES' SAUBER HOCl

Is your HOCl safe?

Sauber Laboratories' SAUBER HOCl has successfully undergone the water toxicity test conducted by the Singapore Food Agency, ensuring its quality meets the standards for Distilled /Spring/Drinking Water.

This confirms its safety for use around the eyes, nose, and mouth, as well as in case of accidental ingestion. However, while safe for contact, it is not intended for consumption. Sauber Laboratories' SAUBER HOCl disinfectant has undergone rigorous testing in various laboratories both locally and internationally.

Is Sauber Laboratories' SAUBER HOCl safe for food contact?

Absolutely. With Sauber Laboratories' SAUBER HOCl passing as distilled water grade, there's no requirement for wiping or rinsing.

This ensures safety, even if Sauber Laboratories' SAUBER HOCl comes into contact with your food, allowing consumption without concern.

Is it safe to use Sauber Laboratories' SAUBER HOCl during pregnancy?

Certainly. Sauber Laboratories' SAUBER HOCl is suitable for use during pregnancy, as our ingredients are non-toxic, devoid of harmful chemicals, alcohol-free, fragrance-free, and non-irritating. Additionally, it is non-flammable to ensure safety.

Can individuals with sensitive skin use Sauber Laboratories' SAUBER HOCl?

Absolutely. Sauber Laboratories' SAUBER HOCl is gentle on the skin due to our non-toxic, chemical-free, alcohol-free, and fragrance-free ingredients.

Even with regular and extended use, it won't cause itching or redness, unlike conventional alcohol-based sanitizers that may lead to dry or cracked skin.

STORING SAUBER LABORATORIES' SAUBER HOCl

How should I store my Sauber Laboratories' disinfectants?

For optimal results, store the disinfectants in their original Sauber Laboratories' SAUBER HOCl packaging. Keep them in cool, dry areas, away from heat and direct sunlight. Avoid pouring excess liquid into the refill pack to prevent contamination.

Can I transfer Sauber Laboratories' disinfectants to my own containers?

Yes, you can transfer them, but we recommend using opaque bottles or containers and storing them in cool, dry places.

Can I combine Sauber Laboratories' disinfectants with other products?

Please refrain from mixing Sauber Laboratories' SAUBER HOCl with any other ingredients, as this can compromise its disinfectant properties.

Is it possible to refill Sauber Laboratories' SAUBER HOCl?

Yes, refills are available for our customers.

PAYMENT, REFUNDS & OTHERS

PAYMENT

What payment methods are accepted on your online store?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay.

Do you offer an installment plan?

Currently, we offer the option to pay with Atome. For credit card users, you may inquire with your bank to see if they provide such a service.

COLLECTION AND SHIPPING

Do you allow walk-in collections?

Unfortunately, we do not allow walk-in collections at this time.

What occurs after I've placed an order?

Upon receipt of payment, we will promptly arrange to ship out your order within 1-3 business days. You can expect to receive it within 3-6 business days after shipping. An email containing the tracking number will be sent to you once the order has been shipped. If the product is out of stock, we will notify you of the earliest estimated delivery date.

Please note that currently, Sauber Laboratories online stores only offer shipping within Singapore.

CANCELLATIONS / EXCHANGES / REFUNDS

Cancellations

After placing your order, we'll commence the fulfillment process within the next 1-3 working days. Once an order is fulfilled, we cannot make any changes.

However, if you've recently placed an order and need to cancel it, please reach out to us at info@sauberlabs.com, and we'll endeavor to assist you promptly. A gift code equivalent to the value of your canceled order will be issued and sent to your email for future purchases. This gift code will remain valid for 1 year.

EXCHANGES

Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive the wrong item, please contact us immediately so we can correct the issue.

However, please note that we will not cover courier charges for exchanges. We aim for your satisfaction with Sauber Laboratories products. We will only accommodate one-time exchanges in cases of manufacturer's defects, damaged items, or incorrect items received. Please reach out to us at info@sauberlabs.com within 7 days of receiving your order to arrange for an exchange or replacement.

REFUNDS

We cannot accept returns for hygiene or safety reasons. If you change your mind about Sauber Laboratories products and cancel your order, our store will provide a credit gift voucher equal to the net purchase value. This credit gift code will remain valid for 1 year.

MORE QUESTIONS?

If you have not found the answers you're looking for, please reach out to us by filling out the form here. We'll do our utmost to assist you.